The new two-tiered system of billing and delayed actual meter readings due to strke action has set many FORTIS customers reeling with surprise at the steep spikes in their power bills. Below is information provided by resident Bree Rael for where customers can lodge complaints regarding this change in billing.
To place a complaint to the British Columbia Utilities Commission write or email to:
Customer Service Specialist
British Columbia Utilities Commission
6th Floor, 900 Howe Street
Box 250 Van. BC. V6Z 2N3